Refund Policy

At Westgateshirt, we strive to deliver custom-printed apparel with the highest quality and care. If your order qualifies for a return due to a verified issue, you may also be eligible for a refund as outlined below.

When Are Refunds Issued?

Refunds are granted under the following circumstances:

• You received a damaged, defective, or incorrect item, and the return is approved.
• Your order was lost in transit and cannot be delivered.
• Your order was canceled within the allowed cancellation window (before production begins).

Refund Method

• Refunds will be issued to your original payment method (credit/debit card, PayPal, etc.).
• Once approved, please allow 7 days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind or incorrect choices made by the customer (e.g., wrong size, wrong color, or spelling error in custom text).
• Unauthorized returns or returns not approved by our support team.
• Orders returned after the 30-day return window has expired.

Partial Refunds (if applicable)

In rare situations where only part of the item is defective, we may offer a partial refund or a discount code for your next order – at our discretion.

Need Help with a Refund?

If you believe you’re eligible for a refund, please contact us first before returning the product:

Email: support@westgateshirt.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Include your Order Number and a description (with photo if needed) of the issue. We’ll work to resolve it quickly and fairly.

Westgateshirt – Your satisfaction matters. We’re here to make it right.