Return Policy

At Westgateshirt, each item is made-to-order, carefully printed based on your individual selection. As such, we follow a return policy designed to ensure fairness and product quality for all customers.

Returns Eligibility

We only accept returns in the following cases:

• The item received is defective or damaged
• The wrong item, size, or design was sent due to our error
• There is a clear printing or production mistake on our part

We do not accept returns for:

• Change of mind
• Incorrect size or color ordered by the customer
• Typographical errors made by the customer in personalized content

Return Request Window

You must notify us within 30 days of receiving your order if you believe you are eligible for a return.

How to Request a Return

To initiate a return, please email us at support@westgateshirt.com with the following:

• Your Order Number
• A clear photo of the item and issue
• A brief description of the problem

Our support team will review your request and respond within 24-hour.

Return Shipping

• If the return is approved, we will cover the cost of return shipping in cases where the fault is ours.
• If the return is due to customer error, we unfortunately cannot accept the return.

Important Notes

• All returns must be in unused, unwashed condition and in the original packaging where applicable.
• Unauthorized returns (returns made without contacting us first) may not be accepted or refunded.
• We reserve the right to deny any return that does not meet our policy criteria.

Need Assistance?

We’re here to help!

Contact our support team at:

Email: support@westgateshirt.com

Support Hours: Mon – Fri, 9:00 AM – 5:00 PM (EST)